Tours Specialist

Adventure Cycling Association seeks a well-organized, energetic, detail-oriented and outgoing individual to join its Tours team which plans, sells and manages more than 100 different bicycle tours and instructional courses annually. This inside sales and customer service position is a challenging and fulfilling opportunity to work for North America's largest cycling membership non-profit organization. We seek an individual who thrives on interacting with people. The position is based in Adventure Cycling's headquarters in bike-friendly and beautiful Missoula, MT.

Duties and Responsibilities

As a staff member in the Tours Department, the Tours Specialist shall actively participate in the daily operations of the department with other Tours Specialists, the Assistant Tours Director and the Tours Director, including but not limited to:

  • Provide telephone, email, and internet sales and support for persons interested in participating in Adventure Cycling tours including trip inquiries, registration, and payment transactions;
  • Assess, acquire, and manage the gear and vehicles required to manage tours;
  • Work with contracted tour leaders in the production and review of tour leader notes, tour expenses, budget journals and necessary certifications;
  • Develop a thorough knowledge of our travel offerings;
  • Assess, acquire and manage all the necessary permits required for federal, state and local jurisdictions for tours;
  • Manage the creation and updating of informational packages, maps and related documents for new and existing tours;
  • Assist in the design and planning of new tours and the creation/update of Tour Planning Documents on an annual basis;
  • Assist with copywriting for tours marketing and social media programs;
  • Provide other general operational and administrative support for the Tours Department and its programs, as necessary; and
  • Some travel may be required on occasion to conferences or on tours.

Knowledge, Skills, and Abilities

  • Excellent team player, who enjoys working with others for great outcomes. Enthusiastic about the outdoors and outdoor recreation, especially bicycling.
  • Exceptional customer service skills and ability to work in a fast-paced, multi-tasked, quick response environment.
  • Outstanding written and oral communications skills as well as excellent organizational skills.
  • Experience working with Microsoft Excel, Word, Access and all Google Applications (Docs, Sheets, Tasks, Calendar) including complex formulae, lookups, calendars, groups. Understanding of applications for smart devices (phones and tablets)
  • Self-starter with proven decision making and problem-solving ability; leader who can collaborate with colleagues and partners.

Education and Experience

Preferably a minimum of a Bachelor’s degree (B.A.) from a four-year college or university.  Preferably an experienced cyclist, ideally with personal experience in traveling by bicycle. Outdoor, recreational, or tourism industry experience a plus.

Compensation and Workplace

The position will be competitively compensated in the Northern Rockies region.  Excellent benefits include paid time off for holidays, vacation and sick leave, an additional fully-paid one-week bike vacation, full medical and dental coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with a friendly and committed staff.  Adventure Cycling Association is an equal opportunity employer.

Application

Please submit a resume and cover letter using our portal here. Application deadline: The position is open until filled. We will begin reviewing resumes and requesting interviews on September 10, 2017.

About Adventure Cycling Association

Adventure Cycling's mission is to inspire and empower people to travel by bicycle. Adventure Cycling was founded in 1974 and is the largest bicycling membership organization in North America, with over 51,000 members. Our work includes producing the best bicycling routes and maps in America, publishing Adventure Cyclist (one of the top bicycling magazines anywhere), managing more than 100 bicycle tours including leadership trainings, and creating better bike travel conditions through advocacy at the federal, state and local levels.  For more information, go to www.adventurecycling.org.

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