Tours Operations Specialist

Position: Tours Operations Specialist
Start Date: October 1
Salary: $40,000-$43,000
Reports to: Tours Operations Manager

Position overview:

Adventure Cycling Association seeks a well-organized, energetic, detail-oriented and outgoing individual to join its Tours team which plans, sells and manages more than 100 different bicycle tours and instructional courses annually. This logistics focused position is a challenging and fulfilling opportunity to work for North America's largest cycling membership non-profit organization. We seek an individual who thrives on interacting with others to share the joy of travel by bike.

About Adventure Cycling:

As the largest nonprofit cycling organization in the country, Adventure Cycling has an impactful voice in policies and programs that advance the safety and accessibility of cycling. Adventure Cycling serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. Adventure Cycling headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, Kootenai, Pend d’Oreilles and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone.

We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities:

As a staff member in the Tours Department, the Tour Operations Specialist shall play a lead role in management and support of tour operations and leader relations. The Tour Operations Specialist reports to the Tours Operations Manager. General tasks and specific responsibilities are listed below:

General Responsibilities

  • Develop a thorough knowledge of our tour offerings
  • Work with the Tours Operations Manager to assess, acquire, and manage the gear and vehicles required to operate tours
  • Be the primary contact and support for tour leaders as they prepare for and manage tours for which they are hired to lead
  • Assist in the design and planning of new tours and the creation/updating of Tour Planning Documents on an annual basis

Tour Management

  • Fully manage a portfolio of Adventure Cycling Tours, typically between 40 and 60 departures a year, including:
  • Creating and editing route maps
  • Working with assigned tour leaders to make reservations for tour departures as needed
  • Maintaining consistent electronic documentation sharing with tour leaders, including leader notes, financial information, permits, and other tour-related information
  • Managing on-tour budgets and submitting expense reports
  • Reviewing and editing completed leader notes
  • Managing necessary detours for emergencies and route closures
  • Manage the creation and updating of informational packages, maps and related documents for new and existing tours
  • Complete post-tour evaluations, summarizing improvements needed for future departures

Permits

  • Manage Federal, State, and Local Permits associated with assigned tours portfolio:

Other Responsibilities

  • Rotating with other Adventure Cycling Staff, provide tours of the Adventure Cycling facilities to visiting cyclists.
  • Work with the Tours Customer Experience team to provide resources and information so it can be effectively communicated to participants
  • Provide occasional direct customer service support either by phone or email

Required Qualifications:

  • Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
  • Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socio-economic circumstances and class.
  • Excellent team player, who enjoys working with others
  • Enthusiastic about the outdoors and outdoor recreation, especially cycling
  • Exceptional customer service skills
  • Ability to work in a fast-paced, multi-faceted, quick response environment
  • Outstanding written and oral communication skills
  • Excellent organizational skills

Preferred Qualifications:

  • Experience working with people very different from yourself.
  • Solo or group multi-day cycle travel experiences
  • Guiding experience
  • Federal, state, or local permitting experience
  • CPR/FA and LNT certifications
  • Experience with Ride with GPS
  • Valid Driver's license, ability to pass a DOT Medical Exam and Background Check
  • Proficiency in working with all Microsoft and Google Suite Applications

Physical Requirements:

Elements of job duties may require occasional moving of up to 50 pounds, including lifting objects over your head, and the ability to occasionally stoop, kneel or crouch. There is the occasional need to drive vehicles, sometimes with trailers attached, and in order to do so may need to pass a DOT Medical exam and background check. Candidates not able to meet such demands can possibly work with staff or others. Ability to join the tour as a leader.

Compensation, Schedule and Benefits:

This is a full time, exempt position (average 40 hrs/week). Schedule is generally M-F, 8am-5pm MST. Occasional evening/weekend work may be needed for tour support. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. Seasonal remote work can be possible. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer.

How to apply:

We are no longer accepting applications for this position.

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