Adventure Cycling Association seeks a well-organized, energetic, detail-oriented and outgoing individual to join its Tours team which plans, sells and manages more than 100 different bicycle tours and instructional courses annually. This customer service, logistics, and administrative position is a challenging and fulfilling opportunity to work for North America's largest cycling membership non-profit organization. We seek an individual who thrives on interacting with others to share the joy of cycle travel.
As a staff member in the Tours Department, the Tours Customer Experience Specialist will have primary roles in customer experience roles, but may also play an active role in tour operations. The person will work with other members of the Tours team on but not limited to:
This position may manage a small portfolio of tours (5-15/year), in which work would include:
Customer service and administrative experience, with a focus on phone and written communications. Personal and/or group cycle touring experience preferred. Guiding experience encouraged. Prior experience in outdoor adventure travel and tourism is preferred.
Adventure Cycling is located in beautiful and bike-friendly Missoula, Montana. This position is located at our headquarters in Missoula, however temporary remote work may take place. The position is a full time exempt position (40 hours/week) with typical working hours between 8am and 5pm, Monday through Friday. Occasional hours outside of this time, including evenings, weekends, or travel may change these hours. Excellent benefits include 3 weeks paid time off, holidays, an additional fully paid one-week bike vacation (aka. “bike respite”), medical, dental and vision coverage, life insurance and retirement plan.
Salary range: $36,000-$38,000
Please submit a resume and cover letter through www.submittable.com – Tours Customer Experience Specialist. Application deadline: The position is open until filled. We will begin reviewing resumes and requesting interviews on October 15, 2021.
Adventure Cycling Association is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We strongly encourage applications from people of color, Indigenous people, immigrants, women, people with disabilities, members of the LGBTQ+ and other underrepresented and historically marginalized groups. All qualified applicants who share this vision and who have a desire to contribute to our mission are encouraged to apply.
Adventure Cycling serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. As the largest nonprofit cycling organization in the country, we have an impactful voice in policies and programs that advance the safety and accessibility of cycling.
The Adventure Cycling Route Network is the gold standard in cycling networks, incorporating 50,000 miles of meticulously documented bike routes to the most iconic and hidden destinations across the country. We led the effort to create the first official national cycling network: the U.S. Bicycle Route System. Once complete, it will be the largest official cycling route network on earth. And our preeminent bike tour magazine, Adventure Cyclist, supported by more than 50,000 members, is the leading resource for bike travel in America.
For more information, go to www.adventurecycling.org.