Tours Assistant Director

Position: Tours Assistant Director
Start Date: Mid September-Early October
Salary: $65,000 - $70,000
Reports to: Tours Director

Position overview:

This is a new position for the organization to grow leadership in our tours department. We seek a leader who is highly organized and collaborative, an excellent problem solver and communicator. The Tours Assistant Director is responsible for the oversight of the current year’s Guided Tours as well as working with the Tours Director on future tour planning. Supervising the Tours Operations Manager, the Tours Assistant Director also is integral in hiring, training, and supervising Adventure Cycling’s seasonal tour leaders. We seek a candidate who has experience with operations, financial management and people management.

About Adventure Cycling:

As the largest nonprofit cycling organization in the country, Adventure Cycling has an impactful voice in policies and programs that advance the safety and accessibility of cycling. Adventure Cycling serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. Adventure Cycling headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, Kootenai, Pend d’Oreilles and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone.

We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities:

Program Operation (50%)

  • The Tours Assistant Director hire and manage contractors, aid in the development of tours schedules, oversee governmental tour permitting, ensure outstanding customer service, and manage the overall operational budget.
  • The Tours Assistant Director works with the Tours Director to develop the annual tour schedule.
  • The Tours Assistant Director ensures the Tour Operations are following Adventure Cycling’s Risk Management Plan. As part of the operations team, the Tours Assistant Director rotates ePhone duties, approximately 15-25 weeks/year, and may participate in evacuations.
  • Oversee the individual tour budgets (~100) for each tour departure and itinerary, and manage the Tours budget ($2-3 M); cascading information to the Tours Director for effective forecasting.
  • Oversees and assigns department staff work with the US Department of Transportation, National Forest Service, National Park Service, Bureau of Land Management and other federal and state permitting authorities to obtain the necessary approvals to operate tours on public lands and roadways.
  • Oversee constituent communication, such as with tour participants, tour leaders, service provides, governmental permitting agencies. Work in collaboration with marketing to develop communication journeys and automated messaging. Provide direction for promotional campaigns, such as annual tour launch communications, or promotional emails.
  • Along with other departmental staff, manage volunteers who work on tours research, leader notes, course materials, and other aspects of our tours program.

Supervision, Admin (50%)

  • Oversee hiring, training and evaluation of Tour Leaders every year. More than 250 contracted positions are selected each year, with about 75 seasonal staff.
  • The Tours Assistant Director oversees the Tours Operations team consisting of the Tours Operations Manager and Tours Operations Specialists.
  • With support from HR is responsible for rewarding and disciplining employees; addressing complaints and resolving problems, and building professional development plans in line with organizational and individual's long term goals
  • Consistently cascades communication to employees and represents your team and department in leadership meetings.

Required Qualifications:

  • Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
  • Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socio-economic circumstances and class.
  • Outstanding organizational, supervisory and interpersonal skills
  • At least five years experience outdoor industry logistics and/or operations
  • At least three years management experience; both in-person and remote staff a plus
  • Valid drivers license
  • Strong budgetary skills and business acumen
  • Experience working with all Microsoft products including complex formulae, lookups, and more
  • Self-starter with proven decision making and problem solving ability
  • Excellent collaborative, team, negotiation, and management building skills
  • Ability and willingness to travel 10-25% of the time

Preferred Qualifications:

  • Experience working with people very different from yourself.
  • Guided tour leadership experience, preferably guided bicycle travel
  • A creative approach in designing routes and trips, but also in managing people and the department.

Physical Requirements:

Elements of job duties may require occasional moving of up to 50 pounds, including lifting objects over your head, and the ability to occasionally stoop, kneel or crouch. There is the occasional need to drive vehicles, sometimes with trailers attached, and in order to do so will need to pass a DOT Medical exam and background check. Candidates not able to meet such demands can possibly work with staff or others. Ability to join the tour as a leader.

Compensation, Schedule and Benefits:

This is a full time, exempt position (average 40 hrs/week). Schedule varies by supervisor, but is generally M-F, 8am-5pm MST. Willingness to work on weekends and after regular business hours as occasional night and weekend work will be required. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. Off-season remote work may be possible. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer.

Salary range: $65,000 - $70,000

How to apply:

We are no longer accepting applications for this position.

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