Tour Operations Specialist

Position: Tour Operations Specialist
Start Date: January 20, 2022
Position open until filled.
Salary: $38,000
Reports to: Tour Operations Manager

Position overview:

Adventure Cycling Association seeks a well-organized, energetic, detail-oriented and outgoing individual to join its Tours team which plans, sells and manages more than 100 different bicycle tours and instructional courses annually. This logistics focused position is a challenging and fulfilling opportunity to work for North America's largest cycling membership non-profit organization. We seek an individual who thrives on interacting with others to share the joy of travel by bike.

About ACA:

As the largest nonprofit cycling organization in the country, Adventure Cycling has an impactful voice in policies and programs that advance the safety and accessibility of cycling. ACA serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people.. ACA headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, Kootenai, Pend d’Oreilles and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone.

We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities:

As a staff member in the Tours Department, the Tour Operations Specialist shall play a lead role in management and support of tour operations and leader relations. The Tour Operations Specialist reports to the Tours Operations Manager. General tasks and specific responsibilities are listed below:

General Responsibilities

  • Develop a thorough knowledge of our tour offerings
  • Work with the Tours Operations Manager to assess, acquire, and manage the gear and vehicles required to operate tours
  • Be the primary contact and support for tour leaders as they prepare for and manage tours for which they are hired to lead
  • Assist in the design and planning of new tours and the creation/updating of Tour Planning Documents on an annual basis
  • Be a rotating member of the on-call emergency phone team (up to 1 week/month)
  • Some travel may be required on occasion to conferences or tours

Tour Management

  • Fully manage a portfolio of Adventure Cycling Tours, typically between 40 and 60 departures a year, including:
    • Creating and editing route maps
    • Working with assigned tour leaders to make reservations for tour departures as needed
    • Maintaining consistent electronic documentation sharing with tour leaders, including leader notes, financial information, permits, and other tour-related information
    • Managing on-tour budgets and submitting expense reports
    • Reviewing and editing completed leader notes
    • Managing necessary detours for emergencies and route closures
  • Manage the creation and updating of informational packages, maps and related documents for new and existing tours
  • Complete post-tour evaluations, summarizing improvements needed for future departures

Permits

  • Manage Federal, State, and Local Permits associated with assigned tours portfolio:
    • Work with agencies to submit necessary information to obtain a use permit
    • Develop and submit post use reports
    • Maintain positive relationships with permitting agencies
    • Perform permit analyses for new and existing tours

Other Responsibilities

  • Rotating with other Adventure Cycling Staff, provide tours of the Adventure Cycling facilities to visiting cyclists.
  • Assist in Risk Management oversight for the tours program
  • Work with the Tours Customer Experience team to provide resources and information so it can be effectively communicated to participants
  • Provide occasional direct customer service support either by phone or email

Required Qualifications:

  • Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
  • Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socio-economic circumstances and class.
  • Excellent team player, who enjoys working with others
  • Enthusiastic about the outdoors and outdoor recreation, especially cycling
  • Exceptional customer service skills
  • Ability to work in a fast-paced, multi-faceted, quick response environment
  • Outstanding written and oral communication skills
  • Excellent organizational skills
  • Proficiency in working with all Google Suite Applications (Docs, Sheets, Drive, Calendar, Sites) and Microsoft Access, Excel, and Word
  • Detail orientated self-starter with proven decision making and problem-solving ability; leader who can collaborate with colleagues and partners.

Preferred Qualifications:

  • Experience working with people very different from yourself.
  • Solo or group multi-day cycle travel experiences
  • Guiding experience
  • Federal, state, or local permitting experience
  • CPR/FA and LNT certifications
  • Experience with Ride with GPS

Physical Requirements:

Elements of job duties may require occasional moving of up to 50 pounds and the ability to occasionally stoop, kneel or crouch; candidates not able to meet such demands can possibly work with staff or others to accommodate. Occasional operation of a motor vehicle, including a 15 passenger van and trailer may be required.

Compensation, Schedule and Benefits:

This is a full time, exempt position (average 40 hrs/week). Schedule varies by supervisor, but is generally M-F, 8am-5pm MST. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer. Salary: $38,000

How to apply:

We will begin reviewing resumes and requesting interviews on January 3, 2022.

Please send your resume and cover letter to www.submittable.com – Tours Operations Specialist. Please answer the following question in the last paragraph of your cover letter: “Describe why inclusive and accessible opportunities in the outdoors are important to you?”

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