Store Manager

Position: Store Manager
Start Date: Immediately
Salary: $25-$28.50/hour (40hrs/week)
Reports to: VP of Engagement

Position overview:

Under the general supervision of the VP of Engagement, the Store Manager is responsible for managing the sourcing and fulfillment of merchandise for the organization. Primary duties include inventory management and reporting, shipping and receiving, customer service, eCommerce, budgeting and forecasting, and corporate relationship management as part of our organizational fundraising strategy. The ideal candidate will have experience in sales, the bicycle industry, as well as an enthusiasm for cycling and bicycle travel. The position is based at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana.

About Adventure Cycling:

As the largest nonprofit cycling organization in the country, Adventure Cycling has an impactful voice in policies and programs that advance the safety and accessibility of cycling. Adventure Cycling serves its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. Adventure Cycling headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, Kootenai, Pend d’Oreilles and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone. We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities. The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Merchandise Manager / Sales Manager Key Responsibilities

Ecommerce & Physical Store Management (45%)
  • Receive, inspect and enter all incoming inventory upon arrival to the physical store
  • Restock storefront product as needed
  • Coordination with vendors to purchase product as needed
  • Pack and ship product, prepare shippers’ manifests and develop and maintain postal files, prepare daily orders for pickup and deliver to Post Office as needed
  • Maintain current product data including images, product details, and pricing processing outgoing orders
  • Prepare and process orders for shipment and reflect inventory changes. Process postage & customs forms for international shipments. Send bulk international departmental mail on a weekly basis
  • Receive and process orders over the phone and in person
  • Process outgoing departmental mail and packages and charging accordingly for accounting purposes
  • Maintain back-order watch list and contact customers as needed
  • Maintain vendor agreements and update terms annually
  • Manage sourcing, ordering and fulfillment of premiums for programming
  • Participate in project team for operational and process improvement activities
Customer Service & Corporate/Business Relations (30%)
  • Answer inbound phone calls and respond to emails and web inquiries
  • Perform general customer service duties as they pertain to the store including answering questions related to product details and uses, returns and exchanges
  • Customer interaction including processing in-person sales, answering product questions
  • Maintain professional relationships with product vendors
  • Work with fundraising team to cultivate and manage a portfolio of current and prospective corporate supporters to secure monetary and in-kind donations
Merchandising (25%)
  • Evaluate item sales annually and make recommendations to improve assortment
  • Prepare annual demand forecast by item, by category and develop annual budget for purchases, sales forecast
  • Review weekly, monthly sales reports to monitor trends and recommend forecast adjustments, monitor expenses for budget accuracy
  • Prepare sales reports as needed for management team

Preferred Qualifications:

  • 2-5 years of professional experience in retail management, sales or related field
  • Strong customer-service skills including verbal and written communication
  • Experience with syndicated shipping, drop shipping, and in-house shipping methods
  • eCommerce store management experience, preferable WooCommerce, as well as in- person sales experience
  • Background in bicycle sales and or industry highly preferred
  • Understanding of the nonprofit sector and mission-driven organizations
  • Enthusiasm for (and experience with) cycling and bike travel
  • Proficient with Microsoft Office 365 and experience with Microsoft 365 Dynamics CRM environment

Physical Requirements:

Elements of job duties may require occasional moving of up to 50 pounds and the ability to occasionally stoop, kneel or crouch; candidates not able to meet such demands can possibly work with staff or others.

Compensation, Schedule and Benefits:

This is an hourly full-time position (40 hrs/week). Schedule varies by supervisor, but is generally M-F, 8am-5pm MST. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. This is an in-person role. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer.

How to apply:

Please submit a resume and cover letter through this Submittable link.

Please answer the following question in the last paragraph of your cover letter: “Describe why inclusive and accessible opportunities in the outdoors are important to you?”