Adventure Cycling Association seeks a well-organized, detail-oriented individual with a strong customer service attitude to fill the position of Development Assistant.
Adventure Cycling’s 50,000 member base propels the core activities to inspire, empower, and connect people to the joy of bicycle travel. The Development Assistant serves a critical role in serving the member base, with primary responsibility for ensuring Adventure Cycling’s customer relationship management (CRM) system accurately reflects all correspondence and donations affecting members. As a whole, they are responsible for maintaining day-to-day activities of the Development Department, including ongoing donor data entry, data management, and recognition fulfillment. Data entry and data management comprise the heart of this position.
The position reports to the Development Manager and is based at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana.
Daily donation entry and documentation of correspondence with donors.
Weekly fulfillment of gift acknowledgments (letters, certificates, premiums), requiring:
Weekly reconciliation of CRM and financial ledger
Minor adjustments to system-generated acknowledgment letters as required
Printing letters, certificates, and envelopes
Shipping premiums where applicable
Mailing services including stuffing envelopes and applying postage
Creation and distribution of monthly reports to Membership (Expired Donor and Monthly Renew)
Supporting all development staff, in-office and remote staff with all administrative and clerical needs
Coordination of packaging and shipping of major donor packages (tour care packages, swag bags, etc.)
Updating performance statistics and metrics
Maintaining all records that document performance of all development processes, such as updating the database with relevant financial and segmentation information as appropriate
Managing monthly donor program
Year-end statement acknowledgements
Monthly personal follow-up with donors whose payments are declined or expiring
Quarterly personal follow-up with regular donors whose payments have remained constant
Primary responsibility for mailing calendars annually to monthly and major donors
Primary responsibility for coordinating quarterly appeal mailings (working with other staff and volunteers to write personal notes and to hand-address envelopes where applicable; stuff, seal, stamp and mail)
Correspond with members as needed, providing the first line of contact for development and donation-related questions, knowing when to involve other staff
Recruit, manage, and supervise volunteers to perform administrative duties, where appropriate
Attend department and interdepartmental meetings to ensure efficient collaboration and program coordination
Other tasks as assigned
Experience with CRM software required
Proficiency in Google Docs, Microsoft Word, Outlook, Excel, and research required
Excellent time management, organization and prioritization skills, including an ability to meet deadlines required
Attention to detail is paramount and required
Adherence to the highest ethical standards and confidentiality required
Team oriented and can work independently required
Strong interest in non-profit sector, including membership organizations preferred
Strong communications skills (written, oral, and reading comprehension), as well as interpersonal skills preferred
Adventure Cycling Association is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We strongly encourage applications from people of color, Indigenous people, immigrants, women, people with disabilities, members of the LGBTQ and other underrepresented and historically marginalized groups. All qualified applicants who share this vision and who have a desire to contribute to our mission are encouraged to apply.
Part-Time (20-30 hours per week) with seasonal full time as donation volume demands, typically May through mid-June and Nov to mid-January
This position is located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. Anchored by the University of Montana and nestled in a gorgeous mountain valley along the Clark Fork River, Missoula has been featured on many “best places to live” lists and has a vibrant community life driven by creative people who love to eat, play, live, and work in one of the premier towns of the American West. This position will be competitively compensated in the Northern Rockies region. Excellent benefits include paid time off, holidays, an additional half week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. Adventure Cycling Association is an equal opportunity employer.
Salary: $16.90 per hour
Please submit a resume and cover letter directly to www.submittable.com – Development Assistant
Application deadline: The position is open until filled. We will begin reviewing resumes and requesting interviews June 9, 2021.
Adventure Cycling serves through its members. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. As the largest nonprofit cycling organization in the country, we have an impactful voice in policies and programs that advance the safety and accessibility of cycling.
The Adventure Cycling Route Network is the gold standard in cycling networks, incorporating 50,000 miles of meticulously documented bike routes to the most iconic and hidden destinations across the country. We led the effort to create the first official national cycling network: the U.S. Bicycle Route System. Once complete, it will be the largest official cycling route network on earth. And our preeminent bike tour magazine, Adventure Cyclist, supported by more than 50,000 members, is the leading resource for bike travel in America.
For more information, go to www.adventurecycling.org.