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POSITIONS AVAILABLE
Adventure Cycling Association depends on a highly productive and creative staff to accomplish the multifaceted programming and services that we offer in support of America's traveling cyclists. See our staff.
Tours Specialist – Customer Support
TOURS SPECIALIST – CUSTOMER SUPPORT
ADVENTURE CYCLING ASSOCIATION
MISSOULA, MT
The Adventure Cycling Association seeks a well-organized and outgoing individual to join its Tours team, which plans and manages over 45 different bicycle tours and instructional courses annually. This is a great opportunity to help promote bicycling and bicycle travel for North America's largest bicycle membership non-profit organization. We seek a team member who enjoys bicycling and interacting with people, and who has experience working in data management and providing top-level customer service. The position is based at Adventure Cycling's headquarters in beautiful and friendly Missoula, Montana.
DUTIES AND RESPONSIBILITIES
Customer relations and support: Frontline leader in providing information and support for individuals interested in participating in Adventure Cycling tours. Customer interaction is largely handled via telephone and e-mail. Developing a thorough knowledge of our travel offerings is essential.
Data management and customer tracking: Trip registration and payment transaction tracking, along with information collection and dissemination, are key functions of this position.
Copywriting and departmental support: Assist with copywriting for tours marketing and informational web blogs. Provide other general operational and administrative support for Tours Department and its programs, as necessary.
KNOWLEDGE, SKILLS, AND ABILITIES
Outstanding interpersonal skills. Excellent team player; enjoys working with others to achieve great outcomes. Friendly and articulate, with great telephone manner. Strong computer skills, especially database management and word processing; good grasp of the Internet. Well-organized and able to meet deadlines. Enthusiastic about the outdoors, recreation and bicycling.
EDUCATION AND EXPERIENCE
Preferably, two or more years at a college or university. Top candidates will have at least two years of professional experience. Special note will be made of candidates' experience working with mission-driven non-profit organizations, although candidates whose experience is with for-profit firms are also encouraged to apply. Of course, attention will be paid to candidates' bicycling experience and ability to bring humor and good spirits to the job and workplace.
COMPENSATION AND WORKPLACE
The position will be competitively compensated in the Northern Rockies region. Benefits include paid time off for holidays, vacation and sick leave, an additional fully-paid one week bike vacation, full medical and dental coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with a friendly and committed staff. Adventure Cycling Association is an equal opportunity employer.
APPLICATION
Please submit a resume and cover letter directly to Adventure Cycling, c/o Sheila Snyder, Chief Operations Officer, P.O. Box 8308, Missoula, MT 59807. You may also submit your application electronically to
Application deadline: The position is open until filled. We will start reviewing applications and arranging for interviews in February 2010.
ABOUT ADVENTURE CYCLING ASSOCIATION
Adventure Cycling's mission is to inspire people of all ages to travel by bicycle. We help cyclists explore the landscapes and history of America for fitness, fun and self-discovery. Adventure Cycling was founded in 1974 and is the largest bicycling membership organization in North America. Our work includes producing the best bicycling maps in America, publishing Adventure Cyclist (one of the top recreational bicycling magazines anywhere) and the Cyclists' Yellow Pages, managing more than 45 bicycle tours and leadership trainings, and promoting more bike facilities through advocacy at the federal, state and local levels. For more information, go to www.adventurecycling.org.
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